Privacy Policy

01 Who We Are

Super Shriya Stories (“we”, “us”, “our”) is a trading name of Shilpa Kotecha Tailor, the author, based in England, United Kingdom.

Email: hello@supershriya.com

02 Information We Collect

We may collect the following categories of personal information:

Identity Information

• Name
• Title

Contact Information

• Email address
• Billing address
• Delivery address
• Telephone number

Order Information

• Products purchased
• Order history
• Payment status
• Name of recipient

Account Information

• Username
• Password, stored in encrypted or appropriately protected form
• Account preferences

Marketing Information

• Newsletter subscriptions
• Marketing preferences

Booking and Contact Form Information

• Information submitted through enquiry forms
• Information relating to author reading session enquiries

Technical Information

• IP address
• Browser type
• Device information
• Website usage information

03 How We Collect Your Information

We may collect information when you:

• Create an account
• Purchase products
• Subscribe to our newsletter
• Submit contact forms
• Submit author reading session enquiries
• Leave reviews
• Browse our website
• Accept cookies or interact with cookie settings

04 How We Use Your Information

We use your information to:

• Process and fulfil orders
• Deliver products
• Manage customer accounts
• Respond to enquiries
• Arrange discussions about author reading sessions
• Provide customer support
• Send service communications
• Send marketing communications where permitted by law
• Improve our website and services
• Comply with legal obligations
• Prevent and detect fraud

05 Legal Basis for Processing

Under applicable data protection law, we process personal information on one or more of the following legal bases:

• Contract performance: To fulfil orders and provide services you request.
• Legitimate interests: To operate, maintain and improve our business, website and customer services, where those interests do not override your rights.
• Legal obligations: To comply with applicable legal and accounting requirements.
• Consent: Where required, including for certain marketing communications and non-essential cookies.

06 Payments

Payments may be processed by third-party payment providers, including:

• Stripe
• PayPal
• Apple Pay
• Google Pay

Payment methods available at checkout may vary. Payment providers process payment information in accordance with their own privacy policies and security procedures. We do not store full payment card details on our website.

07 Marketing Communications

Where you have consented, or where otherwise permitted by law, we may send newsletters, product updates, promotions and related marketing communications.

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us at hello@supershriya.com.

08 Cookies and Analytics

We may use cookies and analytics technologies, including Google Analytics, to understand how visitors use our website and to improve the user experience.

Where required by law, non-essential cookies and similar technologies will only be activated after you have given your consent. You can manage your preferences through the cookie settings available on our website, where provided.

09 Customer Reviews

If you submit a review, your name and review content may be displayed publicly on our website.

Please avoid including sensitive personal information in reviews. If you would like to discuss a review or request its removal, please contact us.

10 Children's Privacy

Our products are designed for children, but our website is intended for parents, carers, teachers and schools.

We do not knowingly collect personal information directly from children through our website.

If you believe a child has provided personal information to us, please contact us so that we can investigate and, where appropriate, remove the information.

11 International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we take appropriate steps to ensure that legally required safeguards are in place to protect your personal information.

12 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

• Fulfil orders and provide services
• Meet legal and accounting obligations
• Resolve disputes
• Enforce agreements

The retention period depends on the type of information and the reason it was collected.

13 Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Restrict processing of your information
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Request data portability, where applicable

To exercise your rights, please contact us at hello@supershriya.com.

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

Visit the ICO website to make a complaint.

14 Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

15 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. Updated versions will be published on this page with a revised “Last updated” date.