Returns & Refunds Policy
SUPER SHRIYA STORIES
Everything you need to know about returns, cancellations and refunds.
We want you to be happy with your purchase. Please read our policy below to understand how returns, cancellations and refunds work.
01 About This Policy
This Returns and Refunds Policy applies to purchases made through the Super Shriya Stories website.
Super Shriya Stories is a trading name of Shilpa Kotecha Tailor, the author.
02 Faulty, Damaged or Incorrect Items
If you receive any of the following, please contact us as soon as possible:
- A faulty item
- A damaged item
- An incorrect item
You can contact us by email at hello@supershriya.com.
We may request photographs, videos or further information to help us assess the issue.
Where required by law, we will provide an appropriate remedy, which may include:
- Replacement
- Repair, where applicable
- Refund
Your statutory consumer rights are not affected by this policy.
03 Change-of-Mind Cancellations
If you are a consumer purchasing from the United Kingdom, you may have the right to cancel your order within 14 days of receiving your goods, subject to applicable legal exceptions.
Notify us within 14 days
Tell us that you wish to cancel within 14 days of receiving your item.
Return your goods
Once you have notified us, you generally have a further 14 days to send the goods back.
Return postage
You are responsible for the cost of returning the goods when exercising your change-of-mind cancellation right, unless otherwise agreed or required by law.
04 Condition of Returned Goods
When returning an item, please ensure that it is:
- In new and resaleable condition, without damage
- Returned with its original packaging, where reasonably possible
You may handle goods as you would reasonably need to in a shop to establish their nature, characteristics and functioning.
We may make a deduction from a refund where the value of the goods has been reduced by handling beyond what is necessary to inspect them, where permitted by law.
05 Return Shipping Costs
Change-of-Mind Returns
Customers are responsible for return postage costs, where applicable and where this has been communicated as required by law.
Faulty or Incorrect Items
We will cover or reimburse reasonable return shipping costs where required by law.
06 Refunds
Approved refunds will be issued using the original payment method wherever possible.
For cancellations under the applicable consumer cancellation rules, refunds will generally be made within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier, subject to applicable law.
Where a different statutory remedy or refund deadline applies, we will follow the relevant legal requirements.
07 International Orders
International customers may be responsible for customs duties, import taxes and other local charges imposed by the destination country.
These charges are imposed by the relevant authorities and are not refundable by Super Shriya Stories.
08 Contact
If you have a question about returning an item, cancelling an order or requesting a refund, please get in touch.
Shilpa Kotecha Tailor
hello@supershriya.com